FAQ

Rewards Program
We have been in search of a shopping cart for years that would reward our dedicated customers. So what is our rewards program? Quite simply, for every dollar you spend on products (including shipping or not), you get one reward point. The reward amount to earn products depends upon your frequent purchase. You do not have to keep track of anything, our system will calculate and track your rewards for you. Each time you purchase from us, you will see the rewards awarded for the purchase. When you log in, you will see a current total of your points, as well as the option to use them. If you want to use the rewards, you must log in first. You cannot add the items to your cart as you normally would. From time to time, we will announce special rewards to customers via emails or sms. You can get some really good deals
Payment Methods
We accept payments via T/T Bank Transfer in either of our company accounts which will be given to you once your order has been approved.
If you are concerned about your bank’s fee for international wire transfers, you can go through another wiring service like Western Union/Moneygram. The fees from Western Union/Moneygram are usually less than the fees charged by your bank, around $10,$15 … per transfer.
I prefer this method. How do I order?
1-Simply add the desired items to your cart as you normally would.
2-Check out, and enter your name and address(with contact number).
4-When we receive and confirm your order, we will forward you the required details for the funds transfer.
5-Once the funds is deposited, we will ship your order. You will receive a tracking number once your order ships.
Order Processing
We process all orders at 2:00 PM Monday through Friday. Orders placed on Friday after 2pm, Saturday and Sunday will be processed first thing the following Monday morning. Most items are in stock and will be shipped out the same day or the following morning. All orders are shipped from our warehouse.
Discretion
We believe in your absolute right to privacy. We do not collect, sell, rent or distribute your personal information unless required by law. For DHL/TNT/EMS shipping all orders are shipped in a brown plain box. For Priority Mail shipping, all orders are shipped in a standard priority mail box . There are no indications as to contents of the box. The return address is:
149, Zelena str.,
Shipping
We ship all orders via the above listed courier services for all international orders. Standard delivery time is 3 to 5 business days. All items are shipped with delivery confirmation. We ship Mondaythrough Friday. We ship world wide via these Services. Sorry, we realize this is more expensive, but necessary due to many lost packages.
If you require your order in an expedited manner, please contact us at . For an additional charge (levied by the carrier) we can ship overnight, and 2 or 3 day air.
Occasionally packages are returned to us because the address provided was incorrect and could not be delivered.  It is very important  the address you enter is correct.  We are unable to refund shipping on orders which are returned under these circumstances.
Availability of Items
All items on our website are in stock. In the unusual case where demand exceeds supply, we can obtain the items within 2 days.
When an item is out of stock, you will be contacted via email. Customarily, we will hold your order until we can ship the entire order. This ensures accuracy, and you get precisely what you ordered.
Items not shown on the website
We continually add to our warehouse. We listen to our customers and their needs. If there is something that you want, but do not see it on the site, please let us know. We work with several large master wholesalers/importers, and can usually obtain specialty items within 2 days.
Returns
Cigar Rolling Stock(CRS) stands behind all of our items. Please report any damaged or missing items within 48 hours of receipt as designated by delivery confirmation.. Email us at  , and our staff will usually respond within 24 hours with instructions for replacement. Returned items will be exchanged for similar items. If you fail to report damaged or missing items within 48 hours, we cannot honor your claim. Upon returning merchandise to merchant, customer is awarded full credit in the amount of purchase towards the purchase of similar merchandise, or alternatively, full credit with less shipping costs and 15% re-stocking fee. Customer has the right to change their mind regarding an order received. In this case, customer is responsible for both shipping and return postage, and will receive store credit, or credit/bonus in the amount of the transaction less shipping, handling, and insurance incurred by Merchant. Any order being returned for a credit must arrive here no later than 10 days from the date of purchase.  If the shipping error is our fault, we will either credit your account in full, or issue a store credit for an amount equal to the error. The bottom line is if you do not like what you purchased, send it back. We want you to be happy.
International Orders
We require that International Customers contact us via email([email protected]com / [email protected]com) or telephone to place orders. We do have customers all over the globe. We gladly ship to all countries with the exception of the Iran. Delivery time for international orders can take up to 5-15 days due to transit delays and issues, etc. Please remember that you are ultimately responsible for any customs or duties if you are from Venezuela, Trinidad & Tobago, Jordan, and Bahrain.
Errors and Omissions
Occasionally, there may be information that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies and omissions, and to change or update information at any time without prior notice. We apologize for any inconvenience that this may cause you.
Wholesale Information
Cigar Rolling Stock(CRS) supplies cigarette papers, tobacco shops, convenience stores, and other specialty stores world-wide. Our customers span the globe, and include many of the largest convenience store chains, tobacconists, and other stores servicing the needs of the Roll Your Own market. Cigar Rolling Stock(CRS) provides excellent service. We pride ourselves on the right orders delivered on time at reasonable prices. Our on-line catalog shows our product selection. You can order directly on-line through our secure server, or telephone us. Our goal is to provide you with the service you demand. Your customers depend on you. You can depend on us. We carry a wide variety of cigarette rolling papers to suit your needs, from Abadie to Zig-Zag. In addition, our large selection of fresh cigar wraps come in many flavors and styles to choose from.
Don’t see what you need? Call or contact our representatives and ask. It is a good bet that we can get it, and quickly. Email[email protected]com / [email protected]com for more information. or fill out the CRM Request, and we will get in touch with you immediately. For faster service, please include your state tax ID and FEIN if possible.
Site Security
Cigar Rolling Stock(CRS) processes all transactions through a GeoTrust Secure Server.